Addressing clinical nutrition and foodservice management issues in a variety of settings, this book contains 34 cases and concise examples of managerial issues that teach, motivate, and prepare students. The cases make an excellent substitute for actual managerial experience, and help students in dietetics meet many management based competencies.
Cases in Menu Management
The Heart of the Matter: The Menu
· by Gina Hinch, M.A., DTR
St. John’s Regional Health Center
Initiating Successful Change in the Healthcare Work Environment
· by Theresa Kevak, M.S., R.D., L.D./N.
Geisinger Wyoming Valley Medical Center
Patient with Special Needs
· Naveena Reddy, M.S., R.D., L.D.
Morrison Healthcare Services
Menu Extensions in a Hospital Grill and Snack Bar
· by Amy Allen-Chabot Ph.D., R.D.
Anne Arundel Community College
Hospital Food Service Menu for Emergency Conditions
· by Julie J. Davis, M.S., R.D., L.D./N.
Benedictine University
Cases in Purchasing
Strategies for Dealing with Food Shortages
· by Amy Allen-Chabot Ph.D., R.D.
Anne Arundel Community College
Metro North Collaborative: A School Food Service Purchasing Solution
· by Lois Black, R.D., L.D./N.
School Food Service Program Consultant
Purchasing with Par Levels
· by Julie J. Davis, M.S., R.D., L.D./N.
Benedictine University
Provision of Non-Charge Formula Preparation and Oral Feeding Supplies
· by Marcia Johnson, R.D., C.D.
Cases in Food Production
Dealing with Your Boss’s Unrealistic Expectations
· by Amy Allen-Chabot Ph.D., R.D.
Anne Arundel Community College
Managing Food Service Production and Forecasting: Fried Chicken Friday at Glen Maple Hospital
· by Julie J. Davis, M.S., R.D., L.D.
Benedictine University
Forecasting Surprise
· by Teresa T. Marcus, M.S., R.D., L.D./N.
Chattanooga State Technical Community College
Cases in Service
Evaluation of Patient Satisfaction Using Two Different Tray Systems
· by Amy Knoblock-Hahn, M.S., R.D., L.D.
Department of Veterans Affairs Medical Center
Patient Complaint: Whose Hair Is This?
· by Teresa T. Marcus, M.S., R.D., L.D./N.
Chattanooga State Technical Community College
Customer Abuse of the “Cost per Serving Container” System
· by Jan Patenaude, R.D.
Signet Diagnostic Corp.
Using the Performance Improvement Process to Address Late Trays Problems
· by Nell E. Robinson, M.S., R.D., L.D./N.
Mayo Clinic-Jacksonville
Implementing Room Service in the Hospital
· by Nell E. Robinson, M.S., R.D., L.D./N.
Mayo Clinic-Jacksonville
Cases in Safety and Sanitation
The Ceiling Is Falling!
· by Susan Kosharek, M.S., R.D., L.D.
Private Practice
The Cafeteria Server with a Nose Ring
· by Susan Kosharek, M.S., R.D., L.D.
Private Practice
Long-term Care Mock Survey: Kitchen Sanitation Inspection
· by Melissa Altman-Traub, M.S., R.D., L.D./N.
Community College of Philadelphia
Belmont Court Dialysis Centers
Cases in Management of Food Services
Theft Opportunity: Who Did It?
· by Teresa T. Marcus, M.S., R.D., L.D.
Chattanooga State Technical Community College
Food Service Plan during a Strike
· by Nancy L. Matyas, M.S., R.D., L.D.
Consultant
Changing from Contract to Self-operated and Back Again
· by Robert M. O’Halloran, Ph.D.
Kemmons Wilson School of Hospitality & Resort Management,
University of Memphis
Balancing Work and Family: When Childcare Collides with Work Expectations
· by Phyllis Fatzinger McShane, M.S., R.D., L.D.
University of Maryland College Park
Too Sick, Too Soon!
· by JoAnne Robinett, M.S., SFNS
Beavercreek City Schools, Beavercreek, Ohio
Cases in Nutrition Management
Issues with Productivity and Salary Complaints
· by Phyllis Fatzinger McShane, M.S., R.D., L.D.
University of Maryland College Park
Clinical Management: Seeing the “Big Picture”
· by Phyllis Fatzinger McShane, M.S., R.D., L.D.
University of Maryland College Park
Dealing with Management’s Request to Reduce Staffing
· by Phyllis Fatzinger McShane, M.S., R.D., L.D.
University of Maryland College Park
Marketing Outpatient Nutrition Counseling
· by Kathleen Meyer, R.D., L.D.
Fairfield Medical Center
Inappropriate Employee Self-termination
· by Phyllis Fatzinger McShane, M.S., R.D., L.D.
University of Maryland College Park
Cases in Financial Management
Budget Planning to Improve the Bottom Line
· by Linda R. Hofmeister, M.M., R.D., L.D., FADA, CHE
Mercy Medical Center
Meals per Labor Hour: Interpreting the Data
· by Amy Allen-Chabot Ph.D., R.D.
Anne Arundel Community College
Productivity Measures Exercise
· by Laura McNight, MPH, R.D., L.D.
Idaho State University
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